The staffing committee at Harborview Hospital has concerns about the way the nursing staff is interacting with the patients. Patient surveys, given after  in-patient hospital stays, indicate that patients feel that nurses do not demonstrate a positive bedside manner. The healthcare industry is moving toward patient-centered care, so good satisfaction ratings are important. As consumers, patients can boost or damage the reputation of a facility with their opinions. Satisfied patients could become loyal patrons, contributing to the financial stability of a healthcare organization.

After completing the Action Mapping process, I proceeded to the creation of the Design Document. The learning objectives that I designed, were based on the actions and sub-actions from the Action Map. Additionally, they are closely interconnected with Bloom's Taxonomy and aim to enhance the effectiveness of this course by defining clear goals and aligning instructional strategies accordingly.